One-time gift thank you

You’re going to make someone very happy and we’re confident they will share their gift with you.

Thanks for your $100.00 refundable deposit. This this a one-time, gift case and not an Exchange subscription. You can see all your Exchange orders here: https://www.winealign.com/exchange/my-orders .

You don’t have to do anything more at this point, we’ll take care of everything for you. 

In Ontario, you cannot purchase a mixed case of wine. The Exchange allows you to get a mixed case by first purchasing a non-mixed case as a deposit, your withdrawal is a mixed case. Just before shipping, a non-mixed case purchase will occur as your contribution to the mixed case. This case may be more expensive than the price you expected to pay. It's all okay. At the end of the day you will get a mixed case and pay the exact same as everyone else. If your purchase case was more than the average, you'll get more back. If you paid less than the average, you'll put a little more in. It's all automated.

All credit card charges through the WineAlign Exchange will show up with the WINE- prefix on your credit card statement. For every case that is processed through the WineAlign Exchange there will be three items on your credit card:

    • WINE – Deposit: We need a $100 REFUNDABLE deposit for every 12-pack shipment to guarantee your commitment as we are ordering a case of wine on your behalf. The $100 also provides flexibility if you are owed money during the reconciliation phase as we will do a convenient refund on your credit card.

    • WINE – Purchase: This occurs a week or so before your wine is delivered to your door. This is your whole-case purchase directly from a winery and is your ‘deposit’ into your community cellar. The price of this case may be more than the price of your mixed-case  ‘withdrawal’. Please don’t worry if it is more as everyone pays the same amount for their final case. Any difference in price between your whole-case deposit and your mixed-case withdrawal will be addressed during the reconciliation.

    • WINE – Reconcile & Ship: This occurs when the wine ships out from the community cellar. It consists of a refund of your original $100 deposit, a squaring up of any difference in cost between the mixed-case of wine you receive and the whole-case you purchased and deposited, our $25 procurement/storage/handling fee plus the delivery costs. This will show up as a small charge or refund on your credit card. If your refund is in excess of your original $100 deposit it will be sent as an Interac e-Transfer.

Sample Customer Statement (click on image to enlarge):

Due to purchasing restrictions we need to have total orders which are a multiple of 12.

If you any questions about your order please contact [email protected] or visit our FAQ.